Refund and Returns Policy

Last updated: January 08, 2025

At Robeun, we handle every order from 10885 White Oak Dr, Spring Creek, NV 89815, United States. That means all products are shipped from one location, ensuring consistent handling, packaging, and tracking for both United States and Panama customers.

This return & refund policy is tailored for clothing orders — including T-shirts, hoodies, and sweatshirts — and explains exactly how returns and refunds are processed, when you will receive your money back, and what conditions must be met for your request to be accepted.

Policy Overview

1. General Conditions for Acceptance of Returns

For a return to be approved, all of the following must apply:

1. Within the return window: 90 calendar days from the delivery date shown in the tracking history.

2. Condition of the clothing:

   • Must be unworn, unwashed, and undamaged.

   • No stains, deodorant marks, perfume smells, pet hair, or any signs of use.

   • Original tags and labels must still be attached.

3. Packaging:

   • Return in original packaging (or a suitable alternative if the original was damaged).

   • Clothing must be folded neatly to prevent further creasing or damage.

4. Proof of purchase:

   • Invoice, order confirmation email, or packing slip.

5. Special cases:

   • For customized items (e.g., custom print, personalized embroidery), returns are only accepted if the item is defective or incorrect due to our error.

2. Return Procedure by Case

A. Returns Due to Robeun’s Fault

We consider it our responsibility if the clothing item:

• Arrived with visible damage from shipping (tears, holes, stains caused during transit).

• Has manufacturing defects such as loose stitching, misaligned seams, or faulty printing.

• Was delivered incorrectly (wrong size, design, or color compared to the order).

What happens:

• We send you a prepaid return label (US: USPS/UPS/FedEx | Panama: DHL/UPS/FedEx).

• You can choose:

  1. A replacement of the same item (if stock is available), or

  2. A full refund including the original shipping cost.

B. General Returns (Customer-Initiated)

If the product is in perfect condition but you:

• Ordered the wrong size.

• Changed your mind about the design or color.

What happens:

• You pay for the return shipping.

• Refund will cover the product price only (original shipping is non-refundable).

3. Items Not Eligible for Return

• Clearance or final sale items.

• Customized/personalized clothing unless defective.

• Items that have been worn, washed, altered, or damaged after delivery.

• Products returned without original tags or packaging.

4. Step-by-Step Return Process

1. Submit a Return Request
   Email [email protected] within 90 days. Include:

   • Order number.

   • Reason for return.

   • Photos of the product (especially if damaged/defective).

2. Approval & Return Label

   • If it’s our fault, we’ll send you a prepaid return label.

   • If it’s a customer-initiated return, you’ll receive packing and address instructions.

3. Packing Your Return

   • Fold items neatly.

   • Use protective packaging to avoid damage in transit.

   • Include the invoice or packing slip.

4. Shipping Back to Robeun

All returns must be sent to: Robeun – Returns Department 10885 White Oak Dr, Spring Creek, NV 89815, United States

1. Inspection & Refund

   • Upon receiving your return, we inspect the item within 1–2 business days.

   • If approved, your refund is issued within 6 business days.

   • We’ll email you a refund confirmation once processed.

5. Refund Details

• Method: Refunds are always issued to the original payment method (credit/debit card, PayPal).

• Timeframe: After processing, your bank or PayPal may take 3–7 business days to post the funds.

• Currency: All refunds are in USD.

6. Shipping & Processing Times for Orders

United States:

• Processing: 1–2 business days.

• Transit: 4–6 business days via USPS, UPS, or FedEx.

• Orders placed before 2:00 PM (EST) ship same business day.

Panama:

• Processing: 1–2 business days.

• Transit: 9–12 business days via DHL, UPS, or FedEx.

• No customs/import fees — you pay only the amount shown at checkout.

7. Contact Us

• Address: 10885 White Oak Dr, Spring Creek, NV 89815, United States

• Email: [email protected]

• Phone: +1 (775) 225-9102

• Form: Contact Us

• Support Hours: Mon–Sun: 8:00 AM-5:00 PM PST