Shipping Policy

Last updated: June 08, 2025

At Robeun, transparency is a priority in every step of your order’s journey. This shipping policy explains where we deliver, the fees, estimated timelines, how your order is processed, and what happens in case of delivery issues.

1. Shipping Areas

All orders are processed, packed, and shipped directly from 10885 White Oak Dr, Spring Creek, NV 89815, United States.

Robeun ships to:

• All 50 states of the United States

• Panama (nationwide coverage)

We do not ship to:

• PO Boxes

• Military addresses (APO/FPO/DPO)

• U.S. overseas territories (e.g., Puerto Rico, Guam, American Samoa)

• International destinations outside the United States and Panama

2. Shipping Costs & Taxes

United States

• Standard shipping: Flat rate of $4.99 per order

• Free shipping for orders over $89.00 (after discounts, before tax/shipping)

• Standard shipping includes all packaging and handling fees

• Taxes: U.S. state sales tax applies where required by law, displayed at checkout

Panama

• Standard shipping: Flat rate of $10.99 per order

• No free shipping available

• No sales tax, shipping tax, or import duties — Robeun covers these costs so you only pay the product price and shipping fee shown at checkout

• Currency for payment: USD

3. Processing & Handling Time

• Orders are processed Monday–Friday (excluding U.S. public holidays)

• Processing time: 1–2 business days from the time payment is confirmed

• Orders placed before 2:00 PM (PST) are processed the same business day; orders after that are processed the next business day

• Processing includes order verification, quality check, printing (if custom), packaging, and preparation for pickup by the shipping carrier

4. Estimated Delivery Times

United States

• Transit time: 4–6 business days (after processing)

• Carriers: USPS, UPS, or FedEx (selected automatically based on your location and delivery speed)

Panama

• Transit time: 9–12 business days (after processing)

• Carrier partners: DHL Express, FedEx International, UPS Worldwide

• Customs: Handled entirely by Robeun, no action needed from the customer

Please note: Delivery times are estimates and may vary due to weather, carrier delays, or peak holiday seasons.

5. Tracking Your Order

• A shipping confirmation email will be sent once your order is dispatched

• This email includes:

  • Tracking number

  • Direct tracking link to the carrier’s website

• Tracking information may take 24–48 hours to update after shipment pickup

• For Panama shipments, tracking may include both U.S. and local delivery scans

6. Delivery Conditions

• All orders require a valid physical address

• Carriers may leave the package at your doorstep, mailbox, or a safe location if no one is available to sign (depending on local regulations)

• If delivery is attempted but unsuccessful (e.g., incorrect address, recipient unavailable), the carrier may:

  • Attempt redelivery

  • Hold the package at a local facility for pickup

  • Return the package to Robeun

7. Damaged or Lost Goods

Damaged During Transit

• Contact Robeun within 72 hours of delivery

• Provide:

  • Order number

  • Clear photos/videos of the damaged item and packaging

• Resolution options:

  • Replacement shipped at no extra cost

  • Refund to original payment method

Lost Packages

• U.S. orders: Contact Robeun if not delivered within 14 business days of shipment

• Panama orders: Contact Robeun if not delivered within 20 business days of shipment

• If tracking shows no updates for more than 7 days, Robeun will investigate with the carrier

• If confirmed lost, Robeun will reship or refund the order

8. Order Cancellation

• Orders can be canceled before they are processed or shipped

• Contact Robeun within 24 hours of placing your order for the best chance of cancellation

• Once a tracking number is issued, cancellation is no longer possible — you will need to follow the Return & Refund Policy after receiving the item

9. Returns & Refunds

For returns, exchanges, or refund eligibility, please refer to Robeun’s Return & Refund Policy available on our website.

10. Support & Contact Information

If you have any other questions about our shipping policy or need assistance with your order, please do not hesitate to contact us via:

• Address: 10885 White Oak Dr, Spring Creek, NV 89815, United States

• Email: [email protected]

• Phone: +1 (775) 225-9102

• Form: Contact Us

• Support Hours: Mon–Sun: 8:00 AM-5:00 PM PST

Our customer support team is always ready to help you!